Privacy Policy

PRIVACY POLICY – TEAM FLEX AUSTRALIA

Last updated: 29th June, 2024

1. Introduction

Team Flex Australia Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and store your personal information.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Purchase history and transaction data

  • Loyalty program information (if applicable)

  • Any other information you provide to us in-store, online, or via customer support

3. How We Collect Your Information

We collect personal information when you:

  • Make a purchase in-store or online

  • Sign up to our mailing list or promotions

  • Participate in competitions or giveaways

  • Contact us via email, phone or social media

  • Interact with our website (including via cookies and analytics tools)

4. Why We Collect Your Information

We collect and use your personal information for purposes including:

  • Processing and fulfilling orders

  • Providing customer support

  • Sending transactional communications (receipts, order updates)

  • Marketing and promotional communications (where permitted)

  • Improving our products, services and customer experience

  • Complying with legal and regulatory obligations

5. Marketing Communications

By providing your personal information, you consent to receiving marketing communications from us where permitted by law.

You can unsubscribe from marketing communications at any time by:

  • Clicking the “unsubscribe” link in emails

  • Replying STOP to SMS messages

  • Contacting us directly

6. Disclosure of Personal Information

We may disclose your personal information to:

  • Payment processors and financial institutions

  • Delivery and logistics providers

  • IT service providers and software platforms (e.g. POS systems, eCommerce platforms, CRM tools)

  • Professional advisers (accountants, lawyers)

  • Government or regulatory authorities where required

7. Sale or Transfer of Business

In the event that we sell, transfer or restructure our business or assets, your personal information may be transferred to the new owner or operator.

We will take reasonable steps to ensure that any such transfer is handled in accordance with applicable privacy laws.

Where required, customers will be notified and provided with the opportunity to opt out of such transfer.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us.

We will respond to such requests in accordance with applicable laws.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyse website traffic and usage

  • Enhance user experience

You can control cookie settings through your browser.

11. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of those third parties.

12. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact:

Email: reece@teamflex.com.au
Phone: (02) 4257 2317

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.